Contact Us
Got a question about a casino review, spotted something that needs updating, or want to flag a free spins offer that's changed? This page explains the best way to reach the Top Online Casinos team and what to expect once you do.
What we can help with
Top Online Casinos is an independent research and comparison site covering online casinos available to US players, with a particular focus on how free spins offers, welcome bonuses and their terms actually work. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or any part of a gaming account. For anything tied to a specific casino account — a stuck withdrawal, a bonus that hasn't credited, or an identity check — the casino's own support team is who can actually act on it. Every operator we list, from Raging Bull down to Bets.FM, offers direct player support through their site once you've signed up.
Where we can genuinely help is with:
- Corrections to bonus terms, wagering requirements or offer details that may have changed since our last update
- Questions about how we rate and rank casinos, including the free spins and welcome offers featured on this site
- Feedback on our reviews, comparison tables or the accuracy of anything published here
- General queries about how online casinos, RTP, licensing or payment methods work in the US market
- Reports of errors, broken links or outdated information
Before you write in
A lot of questions we receive are already answered elsewhere on the site, so it's worth checking these first:
- If your question is about gambling responsibly, setting deposit or time limits, or where to find support if play has stopped being fun, our Responsible Gambling page covers self-exclusion tools, spending limits and national support organisations in detail.
- If you want to know how this site operates, how we research operators, or how commercial relationships work, our About Us page explains our process end to end.
- If you're after the legal detail behind how we present information, our Terms and Conditions page has the full picture.
How free spins and bonus queries get handled
Because this site's focus is free spins offers, we get a steady stream of questions about how a specific promotion works — things like wagering multipliers, maximum cashout caps, eligible games, or expiry windows. We're glad to clarify how we understood and verified a term at the time of research, but the casino operating the offer is always the final authority on its own promotion, since terms can change without notice. If you've claimed a free spins deal and something in the small print doesn't match what's advertised on our site, tell us — we'll check it against the operator's current terms and correct the page if it's out of date.
What happens after you contact us
- Your message reaches our editorial team, currently overseen by {{ author_name | default('our review team') }}.
- We check the specific page, offer or claim you're referring to against the operator's current terms.
- If a correction is needed, we update the page and note the change.
- If your question needs a direct reply, we respond as soon as we're able to — though as a small independent team, this isn't always instant.
A note on what we don't do
We can't recover funds, resolve account disputes, verify your identity for a casino, or influence how quickly an operator processes a withdrawal. We also can't guarantee outcomes on any game — every casino on this site carries a built-in house edge, and no free spins offer or bonus changes that. If you're dealing with a dispute directly with an operator, most licensed US casinos have a formal complaints process, and many states with regulated online gambling also have a gaming commission or regulator you can escalate to if the operator itself doesn't resolve things.
Keeping your details safe
Whatever you send us, avoid including sensitive account information — passwords, full card numbers, or identity documents. We'll never ask for these, and no legitimate casino support team should need them sent by email either. If you're ever asked for that kind of detail outside of a casino's own secure, HTTPS-encrypted account area, treat it as a red flag.